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REFUND / RETURN
We offer a very simple and easy 10 day return policy to you. You can conveniently return any item for a credit coupon, within 10 days from the date of delivery.
The entire amount of the returned product (excluding shipping costs) will be credited to the coupon code. This coupon has a lifetime validity and can be used for a future purchase on www.esque.in Your account does not expire.
Please do not accept any order if seal is broken/unsealed at the time of delivery; as such orders will not be accepted if returned.
Please make sure that the returned items are packed securely and safely to prevent any loss or damage during transit. For all self shipped returns, please use a reliable courier service. Cost of sending the shipment to us would be borne by you or if you want, we can get the product picked up from your place (subject to availability from logistics partner) and can deduct the charges (Rs 50) and can issue the credit note of the balance amount.
Once your return is received by us, the quality will be checked. This is subject to your return having met the requirements of being unused and returned with original packaging and tags in place and returned within 10 days of delivery.
Any returned item received by us that do not meet the above mentioned conditions, will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.
A notification with the status of return will be sent to you within 4-5 working days from the date of receiving the item.
For Cash On Delivery you cannot open the box without making the payment at the time of delivery
Only one exchange per transaction.
We do not take returns on discounted items and do not provide any refunds. All sale items are considered final sale.
This Policy will change as per the Promotion policy during any promotion.
Please note that this process might take 7 to 10 working days.
For some reason if you do not wish to proceed with the order, inform us by sending an email at firstname.lastname@example.org along with your order id within 24 hours of acing the order.
We will cancel your order and will issue a credit note for the equivalent purchased amount for prepaid orders.
No cancellation would be entertained for the dispatched orders.
ARRANGE FOR A PICKUP
Please retain the item to be returned, packaging and invoice/ returns form in a sealed package and address it to the following:
A-4 ,LAJPAT NAGAR 1
NEW DELHI -110024Once the item is picked up, we will credit the amount of that item as STORE CREDIT in your account (if you have created one) or by generating a coupon code (if you are a guest user). Please allow atleast 6-8 days for the entire return process to be completed.